RETURNS + EXCHANGES
OUR PROMISE
We stand behind the products we make. If for any reason you choose the wrong item, or are not completely satisfied with your purchase, we'll be happy to help you return it and assist with placing a new order or issuing a refund.
We stand behind the products we make. If for any reason you choose the wrong item, or are not completely satisfied with your purchase, we'll be happy to help you return it and assist with placing a new order or issuing a refund.
RETURNS
We understand how disappointing it can be when purchases don't work out, and we do everything we can to make the returns process simple. Items may be returned for refund or replacement, provided that you contact us within 30 days of shipment and items are in original condition.
We cannot accept a return or issues refunds for the following:
We understand how disappointing it can be when purchases don't work out, and we do everything we can to make the returns process simple. Items may be returned for refund or replacement, provided that you contact us within 30 days of shipment and items are in original condition.
We cannot accept a return or issues refunds for the following:
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Items that have been altered, mishandled, or worn
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Special order + custom items
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Items purchased on sale
HOW TO RETURN AN ITEM
Please use the return label provided in your package and original packaging, if possible, to return unwanted merchandise. If for some reason there is not a return label in your package, please email info@brownlee.co and we will get one to you as quickly as possible!
Please use the return label provided in your package and original packaging, if possible, to return unwanted merchandise. If for some reason there is not a return label in your package, please email info@brownlee.co and we will get one to you as quickly as possible!
YOUR REFUND
Please allow up to 7 business days for your package to arrive at our fulfillment center. Once we receive your return, your refund will be processed and you will receive an email confirmation. Please note that some financial institutions can take up to 10 days to credit your account.
Please allow up to 7 business days for your package to arrive at our fulfillment center. Once we receive your return, your refund will be processed and you will receive an email confirmation. Please note that some financial institutions can take up to 10 days to credit your account.
ITEMS DAMAGED IN TRANSIT
If your merchandise is damaged in shipping, please contact us immediately and we will assist in filing a claim with the carrier and sending a replacement to you.
If your merchandise is damaged in shipping, please contact us immediately and we will assist in filing a claim with the carrier and sending a replacement to you.
PROMOTIONAL SALES
All sales and discounts given for date specific sales are final. We can only offer discounts on orders purchased within the timeframe of the sale.